ViziSmart provides a cloud‑based maintenance management platform for property owners and managers that automates tenant request handling, service scheduling, and vendor bidding. Its AI assistant resolves routine tickets, coordinates appointments with reminders, and offers real‑time dashboards for work order visibility and warranty tracking, helping reduce missed visits and operational costs.
Funding
Funding not disclosed
Founders
Product
Problem
Property managers and landlords often struggle with fragmented maintenance workflows, manual scheduling, and delayed tenant communication, leading to missed appointments, higher costs, and reduced tenant satisfaction.
Solution
ViziSmart offers a cloud‑based maintenance management platform that automates the entire service lifecycle. An AI assistant handles tenant requests around the clock, triages issues, and resolves a large share of tickets without human intervention. The system coordinates, schedules, and sends reminders for maintenance appointments, reducing missed visits. Service bidding connects managers with vetted local specialists or lets them use preferred providers, while approval workflows keep owners in control. Real‑time dashboards provide visibility into work orders, warranty tracking, and inspection reports, enabling data‑driven decisions and faster make‑ready cycles.
Target Audience
Primary customers are property owners, landlords, and property management teams overseeing portfolios from a few doors up to several hundred units.
Features
- AI‑driven tenant request handling that troubleshoots and resolves up to 30% of tickets automatically, 24/7
- Automated coordination of service appointments with scheduling, reminders, and missed‑appointment reduction
- Service bidding engine that sources competitive bids from vetted local specialists or integrates preferred vendors
- One‑touch approval and accountability controls for owners and managers
- Real‑time visibility and action logs across teams, accessible from any device
- Integrated warranty tracking with expiration alerts to capture cost savings
- Smart inspection module that generates reports from video uploads and triggers follow‑up actions
- Customizable knowledge base that lets users train the AI assistant to reflect property‑specific policies