Aaron Patzer
Founder
Vital
Vital offers an AI‑driven patient‑experience platform that overlays any major EHR to deliver real‑time wait‑time forecasts, plain‑language test results, personalized education, and step‑by‑step discharge checklists via secure text‑message links. By providing transparent, automated communication throughout emergency, inpatient, and urgent‑care visits, Vital reduces LWBS rates, improves follow‑up adherence, and enhances both patient satisfaction and staff efficiency.
- Artificial Intelligence
- Enterprise Software
- Healthcare Technology
- Software Only
Updated 5 months ago
Funding
Raised to date
$24.7MRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Funding rounds are not available yet.
Founders
Dr. Justin Schrager
Founder
Product
Problem
Patients in emergency, inpatient, and urgent‑care settings often experience long wait times, unclear communication, and confusing discharge instructions, leading to anxiety, higher left‑without‑being‑seen (LWBS) rates, readmissions, and reduced satisfaction.
Solution
Vital provides an AI‑driven patient‑experience platform that sits on top of any major EHR via FHIR or HL7. The system uses real‑time clinical data to predict wait times, translate test results into plain language, assign personalized education, and generate step‑by‑step discharge checklists. Patients receive these updates through a secure, password‑less text‑message link, eliminating the need for app downloads. Clinicians gain automated service‑request routing, real‑time satisfaction surveys, and analytics dashboards that highlight communication gaps and drive staff engagement. By delivering transparent, timely information, Vital reduces LWBS incidents, improves follow‑up adherence, and supports downstream revenue capture.
Target Audience
Primary customers are hospital systems and health networks operating emergency departments, inpatient units, and urgent‑care centers that need to improve patient communication and operational efficiency.
Features
- AI models that forecast wait times and provide individualized status updates during the visit
- Automatic translation of lab, imaging, and physician notes into patient‑friendly language
- Secure, no‑download text‑message access with single‑click login for patients
- Discharge checklist and video education tailored to each patient’s care plan
- Real‑time service‑request routing to appropriate hospital departments
- In‑visit satisfaction surveys with instant alerts for low scores and automated review prompts
- Integration with any major EHR using FHIR or HL7, requiring only standard ADT, orders, results, and optional flowsheet feeds
- Analytics dashboard for clinicians and administrators showing LWBS trends, readmission risk, and patient‑experience metrics