Visito provides an AI front desk solution for hospitality businesses to automate guest interactions across web, Instagram, and WhatsApp. This platform integrates with Property Management Systems like Cloudbeds to deliver instant, accurate responses regarding rates and availability. The service resolves a high percentage of support queries while enabling direct bookings through conversational commerce flows.
Funding
Funding not disclosed
Founders
Product
Problem
Hotels and property managers struggle to efficiently manage the high volume of guest inquiries across multiple messaging channels like WhatsApp, Instagram, and Facebook. Manually responding to each message is time-consuming, requires logging into multiple accounts, and can lead to delayed responses and inconsistent service. This results in increased support costs, missed booking opportunities, and reduced guest satisfaction.
Solution
Visito provides an AI-powered conversational platform that automates guest communication and streamlines engagement for hotels and property managers. By integrating with existing Property Management Systems (PMS), Visito consolidates all messaging channels into a single inbox and leverages advanced language models to provide instant, accurate responses to guest inquiries. The platform automates routine tasks such as booking confirmations, check-in/check-out procedures, and re-marketing campaigns, freeing up staff to focus on more complex guest interactions. Visito's AI-driven automation resolves a high percentage of inquiries without human intervention, reduces support costs, and enhances direct bookings through intelligent, optimized flows.
Target Audience
Visito primarily targets hotels, vacation rentals, and property management companies seeking to automate guest communication, reduce support costs, and improve guest satisfaction.
Features
- Unified inbox for managing guest communications across WhatsApp, Instagram, and Messenger
- AI-powered chatbot that understands and responds to guest inquiries in over 30 languages
- Integration with leading LLMs including OpenAI ChatGPT, Meta Llama, Google Gemini, and Anthropic Claude
- Automated booking confirmations, check-in/check-out messages, and other routine communications
- Smart CRM for WhatsApp and Instagram to re-engage past guests with targeted campaigns
- Escalation alerts and notifications for urgent guest requests requiring human intervention
- Real-time analytics dashboard to track AI resolution rates, response times, and guest satisfaction
- Direct booking optimization flows to increase conversion rates from guest inquiries