ViewSent provides an AI‑driven platform that converts guest feedback from kiosks, mobile, web, and existing survey tools into actionable daily punch lists, prioritizing the highest‑impact issues for hospitality teams. The system also offers predictive staffing forecasts and cross‑site trend detection, helping operators anticipate demand spikes and address recurring complaints before they spread.
Funding
Funding not disclosed
Founders
Product
Problem
Hospitality operators often receive guest feedback through disparate channels—kiosks, mobile apps, web forms, and third‑party review sites—making it difficult to identify the most pressing issues, predict staffing needs, and detect emerging problems across multiple locations.
Solution
ViewSent offers an AI‑driven platform that aggregates voice, text, and QR‑code feedback from all guest touchpoints, as well as existing survey and review data, into a single daily punch list. The system automatically extracts themes, ranks issues by their impact on guest experience, and surfaces the highest‑priority actions for operational teams. Predictive analytics forecast guest volume for specific days, helping managers align staffing levels and avoid over‑ or under‑staffing. Cross‑site trend detection alerts operators when similar complaints appear at multiple locations, enabling proactive remediation before issues spread. All insights are presented in plain language, allowing staff to translate raw feedback into measurable improvements quickly.
Target Audience
Primary customers are hotel and resort operators, restaurant chains, and other hospitality businesses that manage multiple venues and need to turn guest feedback into operational improvements.
Features
- AI‑generated daily action list that surfaces and ranks guest‑feedback themes by impact
- Predictive volume forecasts for weekdays and weekends to optimize staffing schedules
- Cross‑site trend detection that flags recurring complaints across multiple properties
- Multi‑channel capture of feedback via speech, text, QR codes, and integration with existing survey/review tools
- Plain‑language insight summaries that are easy for non‑technical staff to interpret and act upon