Many customer support interactions require visual information to accurately diagnose and resolve issues, but traditional methods often rely on verbal descriptions or static images, leading to misunderstandings and prolonged resolution times. Customers may struggle to articulate the problem effectively, and support agents lack the real-time visual context needed for efficient troubleshooting.

Viewabo provides a real-time visual support platform that enables customer support agents to remotely access and view a customer's smartphone camera feed via a simple link, without requiring any app installation. This allows agents to see the customer's environment and the issue firsthand, facilitating faster and more accurate problem diagnosis. The platform includes features such as the ability to pause the video feed for detailed inspection, annotate the screen to guide the customer, and record sessions for training and quality assurance purposes. By providing immediate visual context, Viewabo streamlines the support process, reduces resolution times, and improves customer satisfaction.

Real-time video streaming from customer's smartphone camera via a shareable link

No app installation required for customers, simplifying the connection process

Ability for agents to pause the video feed to examine details closely

Screen annotation tools for agents to highlight specific areas and guide customers

Session recording for internal training, performance evaluation, and documentation

Secure and encrypted video transmission to protect customer privacy

Cross-platform compatibility, supporting both iOS and Android devices

Integration with existing CRM and help desk systems via API

Viewabo's primary target audience includes customer support teams, field service technicians, and remote assistance providers across various industries, such as manufacturing, consumer electronics, telecommunications, and utilities.