About Viewabo

Viewabo provides a link-based solution that allows support agents to access customers' smartphone cameras for real-time visual troubleshooting without requiring app installation. This technology enables faster issue resolution by allowing agents to see and interact with the customer's environment, reducing support time significantly.

```xml <problem> Many customer support interactions require visual information to accurately diagnose and resolve issues, but traditional methods often rely on verbal descriptions or static images, leading to misunderstandings and prolonged resolution times. Customers may struggle to articulate the problem effectively, and support agents lack the real-time visual context needed for efficient troubleshooting. </problem> <solution> Viewabo provides a real-time visual support platform that enables customer support agents to remotely access and view a customer's smartphone camera feed via a simple link, without requiring any app installation. This allows agents to see the customer's environment and the issue firsthand, facilitating faster and more accurate problem diagnosis. The platform includes features such as the ability to pause the video feed for detailed inspection, annotate the screen to guide the customer, and record sessions for training and quality assurance purposes. By providing immediate visual context, Viewabo streamlines the support process, reduces resolution times, and improves customer satisfaction. </solution> <features> - Real-time video streaming from customer's smartphone camera via a shareable link - No app installation required for customers, simplifying the connection process - Ability for agents to pause the video feed to examine details closely - Screen annotation tools for agents to highlight specific areas and guide customers - Session recording for internal training, performance evaluation, and documentation - Secure and encrypted video transmission to protect customer privacy - Cross-platform compatibility, supporting both iOS and Android devices - Integration with existing CRM and help desk systems via API </features> <target_audience> Viewabo's primary target audience includes customer support teams, field service technicians, and remote assistance providers across various industries, such as manufacturing, consumer electronics, telecommunications, and utilities. </target_audience> ```

What does Viewabo do?

Where is Viewabo located?

Viewabo is based in Palo Alto, United States.

When was Viewabo founded?

Viewabo was founded in 2020.

How much funding has Viewabo raised?

Viewabo has raised $1.8M.

Who founded Viewabo?

Viewabo was founded by George C..

George C. - CEO

Location

Palo Alto, United States

Founded

2020

Funding

$1.8M

Employees

3 employees

Investors

Hive Ventures

Viewabo

Palo Alto, United StatesFounded 20203700+ followers6/10 TractionRelative Traction Score based on online presence metrics compared to companies in the same age group.

Updated 20 months ago

Funding

$1.8M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.

Funding rounds are not available yet.

Founders

Product

Problem

Many customer support interactions require visual information to accurately diagnose and resolve issues, but traditional methods often rely on verbal descriptions or static images, leading to misunderstandings and prolonged resolution times. Customers may struggle to articulate the problem effectively, and support agents lack the real-time visual context needed for efficient troubleshooting.

Solution

Viewabo provides a real-time visual support platform that enables customer support agents to remotely access and view a customer's smartphone camera feed via a simple link, without requiring any app installation. This allows agents to see the customer's environment and the issue firsthand, facilitating faster and more accurate problem diagnosis. The platform includes features such as the ability to pause the video feed for detailed inspection, annotate the screen to guide the customer, and record sessions for training and quality assurance purposes. By providing immediate visual context, Viewabo streamlines the support process, reduces resolution times, and improves customer satisfaction.

Target Audience

Viewabo's primary target audience includes customer support teams, field service technicians, and remote assistance providers across various industries, such as manufacturing, consumer electronics, telecommunications, and utilities.

Features

Real-time video streaming from customer's smartphone camera via a shareable link
No app installation required for customers, simplifying the connection process
Ability for agents to pause the video feed to examine details closely
Screen annotation tools for agents to highlight specific areas and guide customers
Session recording for internal training, performance evaluation, and documentation
Secure and encrypted video transmission to protect customer privacy
Cross-platform compatibility, supporting both iOS and Android devices
Integration with existing CRM and help desk systems via API