Moss provides an AI‑powered on‑screen guidance layer that integrates with a product’s live UI via a single SDK, delivering contextual, real‑time help without leaving the application. The platform automatically syncs documentation and uses AI to recommend UI tips and feature demos, reducing support tickets and speeding up user onboarding for SaaS products.
Funding
Funding not disclosed
Founders
Product
Problem
Software products often rely on static documentation, email, or chat support to guide users through workflows, leading to delayed issue resolution, high support ticket volume, and slow adoption of new features.
Solution
Moss offers an AI‑powered on‑screen guidance layer that integrates directly with a product’s live UI and its documentation. By embedding a single SDK—React‑first with support for other stacks—developers enable contextual, real‑time help that walks users through tasks without leaving the application. The platform automatically ingests uploaded docs or links, keeping the knowledge base synchronized with product updates. This always‑on assistance reduces support tickets, accelerates time‑to‑value, and improves feature adoption across both SMB and enterprise customers.
Target Audience
Primary customers are product managers and engineering teams building SaaS applications who need scalable, self‑serve onboarding and in‑app support for end users.
Features
- One‑line SDK integration that wraps the app and injects an interactive guidance agent
- Real‑time UI analysis that maps documentation to live interface elements for contextual tips
- Automatic ingestion and syncing of product documentation from files or URLs
- AI‑driven recommendation engine that highlights UI changes and demonstrates new features in place
- Support for multiple front‑end frameworks beyond React via simple configuration options
- Scalable architecture that serves on‑screen help to both small teams and large enterprises