Emma is an AI-powered telephone receptionist designed for veterinary practices and clinics. It answers calls, books, reschedules, and cancels appointments, handles medication orders, and intelligently forwards emergencies, all while integrating directly with practice management software to automatically record bookings. Hundreds of veterinary offices use Emma to improve phone accessibility, reduce staff workload, and increase client satisfaction.
Funding
Funding not disclosed
Founders
Product
Problem
Veterinary practices often miss calls or spend excessive staff time handling routine phone inquiries, appointment scheduling, medication orders, and emergency triage, which reduces availability for patient care and limits client satisfaction.
Solution
Emma is an AI-driven telephone receptionist designed for veterinary clinics. It answers inbound calls, books, reschedules, or cancels appointments, processes medication and supply orders, and identifies emergencies to route them to the appropriate staff. The system integrates directly with practice management software, automatically creating or updating appointments in the PMS. All interactions are documented and forwarded to the relevant team members via email, SMS, or the connected software, ensuring seamless workflow continuity. By operating 24/7, Emma extends the practice’s reachable hours without additional staffing.
Target Audience
Primary customers are small to large veterinary practices and animal hospitals that need to improve phone accessibility and reduce administrative workload.
Features
- Natural-language voice interaction that mimics human conversation for appointment booking, cancellations, and inquiries
- Automatic detection of emergency calls and immediate forwarding to on‑call veterinarians or emergency services
- Integration with major veterinary practice management systems for real‑time appointment creation and updates
- Handling of medication and specialty product orders, including preparation of order details for the clinic staff
- Documentation of call details and instant notifications via email, SMS, or PMS inbox
- 24/7 availability, allowing clients to reach the practice outside normal office hours