Dodo provides an AI‑powered, multi‑modal receptionist that handles veterinary client calls, SMS, and email, automatically booking appointments, processing prescription refills, and triaging emergencies. The platform integrates in real time with major practice information management systems to read/write scheduling data and includes an analytics dashboard that tracks utilization and staffing opportunities, helping clinics reduce front‑desk workload and capture additional revenue.
Funding
$500K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Veterinary practices often struggle with high front‑desk workload, missed after‑hours calls, and inefficient appointment coordination, leading to delayed client responses, lost revenue, and increased administrative overhead.
Solution
Dodo delivers an AI‑powered receptionist that operates continuously across voice, SMS, and email channels, handling client inquiries without human intervention. The platform integrates directly with major Practice Information Management Systems (PIMS) to read and write scheduling data in real time, enabling instant appointment booking, prescription‑refill requests, and emergency triage. Natural‑language understanding powered by industry‑validated large language models interprets client intent and provides personalized, compliant responses. All interactions are logged and analyzed to surface utilization trends, service demand, and staffing opportunities, allowing clinics to optimize operations and capture additional revenue. The solution is deployed via a lightweight cloud service that connects to the clinic’s existing phone system, requiring only a short onboarding workflow.
Target Audience
The primary customers are small‑to‑mid‑size veterinary clinics and multi‑location veterinary groups seeking to automate front‑desk operations and improve client responsiveness.
Features
- Multi‑modal communication handling (voice calls, SMS, email) with sub‑2‑second response latency
- Deep integration with over 15 leading PIMS (e.g., Avimark, ezyVet, Vetspire) via real‑time read/write APIs
- AI‑driven appointment scheduling, prescription‑refill automation, and client registration without manual data entry
- Emergency detection engine that flags urgent cases and routes them to on‑call staff instantly
- Analytics dashboard that aggregates interaction metrics, service demand, and staff time savings
- Scalable concurrency handling up to 1,000 simultaneous sessions per clinic
- HIPAA‑compliant architecture with end‑to‑end encryption and audit logging
- Low‑hallucination LLM configuration, trained on generic veterinary knowledge and never on proprietary client data