The platform automatically analyzes call transcripts to convert raw customer feedback into actionable, roadmap‑ready insights for product teams. By routing feature requests to the appropriate teams in real time and highlighting the highest‑impact opportunities, it helps companies prioritize development, accelerate growth, and improve retention.
Funding
Funding not disclosed
Founders
Product
Problem
Product teams often miss critical customer requests and revenue‑impacting signals because feedback is scattered across call transcripts, CRM notes, and chat messages, making it difficult to prioritize features that truly drive growth and retention.
Solution
Vertria provides an AI‑driven product intelligence platform that automatically ingests call recordings, Slack feedback, and CRM data, then extracts and clusters product signals using jobs‑to‑be‑done analysis. Each signal is weighted by associated ARR and account risk, producing a ranked backlog of feature requests. Real‑time alerts notify product leaders of high‑value risks, such as competitor mentions or renewal blockers, directly in Slack or email. The platform integrates with existing tools like Gong, HubSpot, Salesforce, Jira, and Linear, delivering insights without requiring new applications. Dashboards present mathematically derived priority scores and allow manual adjustments, ensuring roadmaps reflect actual customer needs and revenue impact.
Target Audience
Primary customers are product managers, product leadership, and revenue operations teams at B2B SaaS companies that rely on call‑center, sales, and support interactions to inform their roadmap.
Features
- Automated ingestion of call transcripts, Slack `/feedback` commands, and CRM data (HubSpot, Salesforce) with zero context switching
- AI clustering of requests by underlying jobs‑to‑be‑done, deduplication, and revenue weighting to calculate ARR at risk
- Proactive alerts for high‑value account signals, delivered via Slack and email with quoted context and next‑step recommendations
- Prioritization dashboard that ranks features by frequency, ARR impact, urgency, and strategic alignment, with manual override capability
- Seamless integration with product management tools (Jira, Linear) to link insights to tickets and epics
- Exportable reports and executive views for leadership to monitor revenue‑driving gaps