Veritus offers AI‑driven voice, SMS, and email agents that automate borrower communication across the entire consumer loan lifecycle, from origination to collections. The platform re‑engages abandoned applications, provides 24/7 servicing for balance inquiries and payments, and uses a rules‑based negotiation engine to create compliant payment plans and hardship options, helping lenders reduce support costs and improve conversion and collection rates.
Funding
Funding not disclosed
Founders
Product
Problem
Consumer lenders and collection agencies struggle with abandoned loan applications, limited service hours, and rising delinquency costs because they lack affordable, compliant, and always‑available communication channels to engage borrowers throughout the loan lifecycle.
Solution
Veritus provides AI‑driven voice, SMS, and email agents that operate across the entire consumer lending process—from origination to recovery. The agents re‑engage dropped applicants, guide them through document collection, and handle balance inquiries, payment processing, and account questions 24/7, reducing support costs and improving borrower satisfaction. A rules‑based negotiation engine enables dynamic, policy‑compliant payment plans, settlements, and hardship options, while built‑in compliance checks ensure adherence to FDCPA, FCRA, HIPAA, and other regulations. Real‑time integration with lenders’ core systems delivers up‑to‑date account data, and PCI‑compliant card processing allows borrowers to complete payments within the same call, eliminating drop‑off from external payment links. The platform’s transparent audit trail provides traceability for all agent actions, supporting both operational efficiency and regulatory reporting.
Target Audience
Primary customers are consumer lenders, loan servicers, and collection agencies that need automated, compliant communication across the loan lifecycle to improve conversion, reduce support costs, and increase collection efficiency.
Features
- AI voice, SMS, and email agents that can be deployed for origination, servicing, and collections
- Outbound outreach to re‑engage abandoned applications and collect missing documents
- 24/7 inbound handling of balance inquiries, payments, and account questions with live system‑of‑record integration
- Rules‑based negotiation engine for dynamic payment plans, settlements, and hardship options, fully auditable and compliant
- Built‑in KYC identity verification using numeric and phonetic matching
- PCI‑compliant in‑call card payment processing eliminating external payment links
- Compliance enforcement for FDCPA, FCRA, HIPAA with automatic disclosures and escalation handling
- API integration with existing loan management platforms for real‑time data access