Verificado.ai provides an AI-powered platform for collecting and analyzing customer feedback, including reviews, NPS, and CSAT, specifically tailored for B2C and B2B retailers in Latin America. The solution automates feedback collection across omnichannel touchpoints like WhatsApp, email, and in-store QR codes to generate actionable insights. This unified customer experience data helps brands improve product quality, increase e-commerce conversion rates, and manage reputation effectively.
Funding
Funding not disclosed
Founders
Product
Problem
Many e-commerce businesses struggle to collect a sufficient volume of customer reviews, leading to lower conversion rates and reduced sales. Existing review collection processes are often manual, time-consuming, and fail to capture the full spectrum of customer feedback across multiple channels. Furthermore, a lack of trust in online reviews can deter potential customers, impacting their purchasing decisions.
Solution
Verificado.ai provides a B2B SaaS platform that automates the end-to-end process of customer review collection and management, increasing review volume and improving customer trust. The platform integrates with e-commerce platforms and customer communication channels to solicit feedback via WhatsApp, email, and SMS. Using AI-powered natural language processing (NLP), Verificado.ai analyzes and moderates user-generated content (UGC), ensuring reviews are genuine, relevant, and free of inappropriate language. The platform then publishes these verified reviews on e-commerce product pages through a customizable "Smart Display" widget, enhancing customer engagement and driving sales. Additionally, Verificado.ai offers advanced analytics and actionable insights derived from customer feedback, enabling businesses to improve products, services, and overall customer experience.
Target Audience
Verificado.ai primarily targets e-commerce businesses and retailers, particularly those in Latin America, that seek to increase customer trust, improve their online reputation, and drive sales through effective review management.
Features
- Automated review collection via WhatsApp, email, and SMS
- Integration with e-commerce platforms such as VTEX, Magento (Adobe Commerce), and Shopify
- AI-powered content moderation and sentiment analysis using NLP
- Customizable "Smart Display" widget for showcasing reviews on product pages
- Omnichannel support for collecting reviews from both online and offline retail channels
- API for connecting to ERP and POS systems to gather feedback from physical stores
- Advanced analytics dashboard providing insights into customer preferences and sentiments
- Option to import existing reviews from other platforms via CSV
- Support for inviting past customers to leave reviews
- Tools for responding to customer reviews directly within the platform