Veego provides dynamic contextual intelligence to Communication Service Providers (CSPs), enabling them to gain real-time insights into subscribers' connected home networks, devices, and applications. This technology allows CSPs to identify service flaws and optimize network performance, enhancing the overall internet experience for users and reducing customer churn.
Funding
$18M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Communication Service Providers (CSPs) often lack comprehensive visibility into subscribers' connected home networks, leading to difficulties in identifying and resolving service issues. This limited insight results in reactive troubleshooting, increased operational costs, and subscriber dissatisfaction due to unresolved connectivity problems.
Solution
Veego offers a dynamic contextual intelligence platform that provides CSPs with real-time insights into subscribers' connected home networks, devices, and applications. By analyzing network performance, application usage, and device behavior, Veego enables CSPs to proactively identify and resolve service degradations, optimize network performance, and personalize customer care. The platform's AI-driven analytics provide a Quality of Experience (QoE) score that accurately reflects the subscriber's internet experience, enabling targeted interventions and improved customer satisfaction. Veego's solutions include proactive care, streamlined reactive care, self-care options for subscribers, and customizable business intelligence data packs.
Target Audience
Veego primarily targets Communication Service Providers (CSPs) seeking to enhance customer experience, reduce operational costs, and optimize network performance in the connected home.
Features
- Real-time visibility into connected home topology, devices, and applications
- AI-powered analytics for identifying root causes of service degradation
- Proactive alerts and automated resolutions for common network issues
- Subscriber segmentation based on behavior, demographics, and network experience
- Customizable dashboards for technical support representatives (TSRs) with real-time issue detection and resolution recommendations
- Subscriber self-care mobile app for real-time monitoring and control of internet service
- Data packs for integration with existing BI systems and APIs
- Support for proactive outreach and personalized customer care initiatives