Vatel provides a voice agent platform that lets businesses create, deploy, and scale AI‑driven phone agents that sound natural and follow custom playbooks.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses that rely on phone interactions often miss calls, struggle with inefficient manual handling, and lack seamless integration between voice conversations and their existing CRM, calendar, and support tools. This leads to lost sales opportunities, delayed customer service, and fragmented data workflows.
Solution
Vatel offers a voice agent platform that enables companies to design, deploy, and operate AI‑driven phone agents that sound natural and follow custom playbooks. The platform provides API‑first building blocks and a visual logic builder, allowing agents to answer calls in under a second, read emotions, and handle interruptions without putting callers on hold. Integrated native connectors pull and write data to CRMs, calendars, ticketing systems, and payment tools in real time, automating objection handling, meeting scheduling, and deal closing. Users can choose from managed LLM, speech, and voice providers or plug in their own models, and switch providers per call without code changes. The service runs on a multi‑region infrastructure with 99.99% uptime, offering phone number provisioning, warm transfers, call recording, and multilingual support out of the box.
Target Audience
Primary customers are sales, support, and customer‑success teams in mid‑size to enterprise organizations that need automated, high‑quality phone interactions, as well as developers integrating voice AI into existing SaaS stacks.
Features
- Real‑time, sub‑second response with built‑in barge‑in and turn‑taking for natural conversation flow
- Emotion‑aware voice synthesis that adjusts pacing, tone, and fillers to sound human
- Live data lookups and writes during calls via 35+ native integrations (e.g., Salesforce, HubSpot, Calendly, Stripe)
- Visual workflow builder and code‑first SDK for custom pre‑call, in‑call, and post‑call actions
- Flexible model stack: select managed LLM/speech providers or attach fine‑tuned/self‑hosted models per intent
- Full telephony features including SIP trunk support, DID provisioning, warm transfers, voicemail detection, and DTMF handling
- Multi‑region failover with 99.99% uptime, per‑region health monitoring, and zero‑downtime deployments
- Multilingual support with on‑the‑fly language detection and over 1,000 voices across accents and styles