Vakya develops multilingual Voice AI agents designed to enhance customer engagement across support, sales, and service functions. These domain-specific agents offer personalized, 24/7 conversational experiences via voice-first omnichannel deployment. The platform transforms customer interactions into structured data, improving efficiency and conversion rates for enterprises in finance, health, and commerce.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprises in finance, health, commerce, and hospitality struggle to provide round‑the‑clock, language‑appropriate voice support without incurring high staffing costs or sacrificing call quality. Traditional call‑center solutions often require manual routing, lack integration with customer data, and cannot scale to millions of interactions daily.
Solution
Vakya delivers multilingual Voice AI agents that conduct natural, voice‑first conversations across phone, SMS, WhatsApp, and other messaging channels. Each agent is fine‑tuned for a specific vertical and can access a customer’s transactional history to offer personalized, concierge‑level service. The platform converts spoken interactions into structured data streams, feeding real‑time analytics and predictive models for credit decisioning, churn detection, and upsell opportunities. A proprietary low‑latency telephony stack enables human‑like response times at million‑call scale, while large‑language models continuously fine‑tuned to >95 % accuracy keep the dialogue accurate and safe. Security and compliance are built in, with enterprise‑grade encryption, audit‑ready controls, and data‑privacy safeguards. Customers are billed on a pay‑per‑use basis, purchasing conversation minutes through flexible subscription tiers.
Target Audience
Primary customers are banks, fintech platforms, insurance carriers, and large enterprises in health, retail, and hospitality that need scalable, multilingual voice automation for support, sales, and service workflows.
Features
- Domain‑specific Voice AI agents for finance, health, commerce, and hospitality, each with a distinct brand persona
- Voice‑first omnichannel support (voice calls, SMS, WhatsApp, and other messaging apps) in 8+ languages, including vernacular mixes such as “Hinglish”
- Personalized CX powered by integration with CRM/CDP systems, allowing agents to reference full transactional histories during calls
- In‑house telephony infrastructure capable of handling 10 million outbound calls per day with sub‑second latency
- Continuously fine‑tuned large‑language models achieving >95 % intent recognition accuracy, with human‑in‑the‑loop monitoring and escalation
- Secure, end‑to‑end encrypted data pipeline audited for enterprise and regulatory compliance
- Real‑time reporting and analytics dashboard delivering structured interaction data, predictive credit scoring, and churn insights
- Pay‑per‑minute pricing model with flexible subscription plans and credit‑based usage tracking