Aurora automates the intake of ACORD PDF submissions for property‑ and casualty insurers by using OCR and NLP to extract structured data from email attachments, normalize it to carrier‑specific models, and produce ready‑to‑quote packets. It detects missing fields, sends automated follow‑up emails to brokers, and integrates directly with existing IMAP/SMTP servers, cutting quote turnaround from days to hours.
Funding
Funding not disclosed
Founders
Product
Problem
Insurance carriers often receive broker submissions as email attachments of ACORD forms, requiring manual data entry, validation, and follow‑up for missing information. This paper‑based workflow creates bottlenecks, delays quote turnaround, and forces underwriters to allocate staff to administrative tasks rather than risk assessment.
Solution
Underflow’s Aurora platform applies natural‑language processing and computer‑vision models to parse incoming emails, extract structured data from ACORD PDFs, and identify any incomplete fields. When gaps are detected, the system automatically generates and sends follow‑up requests to brokers, consolidating responses back into the original submission. Aurora operates directly within the insurer’s existing email infrastructure, eliminating the need for a separate portal or data migration. Extracted data are normalized against carrier‑specific appetite guides and output as carrier‑ready submission packets that can be ingested by underwriting systems. The end‑to‑end automation reduces turnaround time from days to hours, enabling underwriters to increase quote volume without adding headcount.
Target Audience
The primary customers are property‑ and casualty insurers, managing general agents, and large brokerage firms that receive high volumes of ACORD‑based submissions via email and need to streamline underwriting intake.
Features
- AI‑powered OCR and NLP pipeline that converts ACORD PDF attachments into structured JSON records with field‑level confidence scores
- Real‑time missing‑data detection and auto‑generated email follow‑ups to brokers, tracked via a built‑in response manager
- Seamless integration with existing email servers (IMAP/SMTP) and support for custom appetite‑guide templates to enforce carrier underwriting rules
- Data normalization engine that maps extracted fields to carrier‑specific data models and produces ready‑to‑quote submission packages
- Secure, HIPAA‑compliant cloud storage with end‑to‑end encryption and role‑based access controls for auditability
- Dashboard for underwriters to monitor submission status, view extracted data, and manually intervene if needed
- One‑click onboarding that provisions the service within a day and begins processing submissions within the first hour