Turf provides an embeddable community platform for SaaS companies, enabling user-driven forums, knowledge bases, and feedback boards to facilitate peer-to-peer support and engagement. By centralizing customer interactions, Turf reduces support costs by 54% and lowers churn rates by 32%, fostering a more connected user community.
Funding
Funding not disclosed
Founders
Product
Problem
SaaS companies often struggle to foster meaningful engagement and peer-to-peer support among their users, leading to increased support costs and customer churn. Existing solutions often lack the depth for in-depth discussions and the ability to centralize customer interactions effectively.
Solution
Turf provides an embeddable community platform designed to integrate directly within SaaS products, enabling user-driven forums, knowledge bases, and feedback boards. This platform facilitates in-depth discussions and communication between users, allowing them to help each other and find answers from a growing knowledge base. By centralizing customer interactions, Turf aims to reduce support costs, lower churn rates, and cultivate a stronger sense of community around a brand. The platform offers a fully branded community environment hosted on a custom domain.
Target Audience
Turf primarily targets SaaS companies looking to build engaged customer communities, reduce support costs, and lower churn rates.
Features
- Embeddable widget for seamless integration within SaaS products
- Community forums with in-depth threading and commenting
- Customer feedback and ideation boards for feature requests and bug reports
- Knowledge base for product documentation and help articles
- Event management tools for scheduling and announcing events
- Customization options for community structure, white-labeling, colors, and typography
- Social login via popular services like Google and LinkedIn
- Private channels and member segments for gated access
- Rich text editor for creating formatted posts with media and code blocks
- Advanced search and federated search capabilities
- Gamification features including voting, member levels, leaderboards, and badges
- Integrations with CRM, email automation, messaging, help desk, and customer care tools