Swivel provides AI‑driven customer retention agents that monitor each account continuously to detect churn risk, recover failed payments, and intervene with targeted offers before cancellations occur. The platform offers modules such as Churn Risk Radar, Payment Recovery, and Win‑Back, acting as a full‑stack retention operation or augmenting existing teams to reduce revenue loss.
Funding
Funding not disclosed
Founders
Product
Problem
Companies often lose revenue because signals of churn—such as usage decline, payment failures, or cancellation intent—remain hidden in data warehouses and are addressed only after a customer has already left. Manual monitoring cannot scale across all accounts, so many at‑risk customers receive no timely intervention.
Solution
Swivel deploys AI‑driven retention agents that continuously monitor every customer account and flag churn risk weeks before it materializes. The platform automates the full retention workflow: it identifies at‑risk accounts, nudges new users toward early wins, recovers failed payments, intervenes on cancellation signals with tailored offers, and manages win‑back and auto‑renewal processes. Each agent operates as an autonomous “save play” that can either replace a dedicated retention team or augment existing staff, ensuring consistent, data‑driven actions across the entire customer base.
Target Audience
Swivel is aimed at SaaS, subscription‑based, and recurring‑revenue businesses that need to scale retention operations across large customer portfolios.
Features
- Churn Risk Radar that detects early warning signs and generates a recommended retention play
- Onboarding Autopilot that engages new users to secure initial successes and maintain momentum
- Payment Recovery agent that monitors failed or at‑risk payments and initiates revenue‑saving actions
- Cancellation Save agent that reacts instantly to cancellation intent with context‑specific offers
- Win‑Back agent that re‑engages lapsed customers using offers matched to their departure reasons
- Auto‑Renewal agent that clears obstacles ahead of renewal dates to make renewals frictionless
- Customizable agents that can be built on a client’s tech stack and integrated under a single sign‑off