Userlens
Userlens provides an AI-driven customer success platform that continuously tracks per-user product behavior across an entire account portfolio to generate predictive churn scores months before renewal. The system automatically flags at-risk accounts, pinpoints usage drops and champion engagement lapses, and delivers prioritized renewal reports that let CS teams scale proactive, personalized retention outreach across hundreds of accounts.
- Artificial Intelligence
- Enterprise Software
- Software Only
- AI Agents
- Data & Analytics
Funding
Raised to date
$500KRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Founder details are not available yet.
Product
Problem
Customer success teams often lack real-time visibility into individual user behavior across multiple accounts, making it difficult to identify early signs of disengagement and anticipate churn until renewal time.
Solution
Userlens offers an AI-driven platform that continuously tracks activity for every user in every account, generating predictive churn scores months in advance. The system automatically flags at‑risk renewals and provides detailed usage insights, such as drops in daily active users, seat inactivity, and champion engagement lapses. Teams receive concise renewal reports that prioritize accounts needing attention, enabling proactive outreach and tailored retention strategies. By mimicking the focus a senior CSM applies to a handful of strategic accounts, Userlens scales that level of insight across an entire portfolio.
Target Audience
Primary users are customer success managers and renewal specialists in mid‑to‑large SaaS companies who need to scale proactive retention across hundreds of accounts.
Features
- AI agents that monitor per‑user activity metrics (DAU/MAU, seat usage) across all accounts in real time
- Predictive churn scoring that forecasts risk months before renewal dates
- Automated renewal reports highlighting at‑risk accounts, usage trends, and champion engagement gaps
- Actionable alerts and suggested save plans for accounts showing declining activity
- Dashboard view that aggregates health signals for fast‑growing customer success teams