Prox
Prox provides an AI‑driven virtual agent that monitors support tickets in real time, classifies routine order‑related issues, and automatically resolves them by interfacing with order and carrier systems. Complex tickets are routed to human agents with contextual data and suggested actions, helping e‑commerce and logistics teams reduce response times and avoid SLA breaches.
- Artificial Intelligence
- AI Agents
- Commerce & Shopping
- Enterprise Software
- Logistics & Supply Chain
- Retail Technology
Funding
Raised to date
$500KRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Customer support teams often face high volumes of repetitive tickets, such as shipping delays or billing requests, leading to slow response times and frequent SLA breaches. Manual triage and routing of these tickets consume valuable agent time and can result in inconsistent handling of routine issues.
Solution
Prox offers an AI-driven virtual agent platform that monitors incoming support tickets in real time and automatically classifies issues by type, such as shipping or billing. The system integrates directly with order management and carrier tracking APIs to retrieve relevant data, enabling it to propose resolutions or trigger actions like reshipments without human intervention. For complex cases, the AI routes tickets to the appropriate human specialist, providing context and suggested next steps to accelerate handling. By automating routine inquiries and improving ticket routing, Prox reduces response latency, lowers the risk of SLA violations, and frees support staff to focus on higher‑value interactions.
Target Audience
Primary customers are e‑commerce merchants and logistics companies that operate customer support centers handling high volumes of order‑related inquiries.
Features
- Real-time ticket monitoring with AI classification of issue categories (e.g., shipping delays, billing inquiries)
- Seamless integration with order databases and carrier tracking APIs for automatic data retrieval
- Automated resolution actions such as reshipment initiation or invoice generation
- Intelligent routing of complex tickets to human agents with contextual information and recommended responses
- SLA breach detection and proactive alerts to prioritize at‑risk tickets
- Unified inbox view displaying ticket status, assigned agents, and relevant order details