Prox provides an AI‑driven virtual agent that monitors support tickets in real time, classifies routine order‑related issues, and automatically resolves them by interfacing with order and carrier systems. Complex tickets are routed to human agents with contextual data and suggested actions, helping e‑commerce and logistics teams reduce response times and avoid SLA breaches.
Funding
Funding not disclosed
Founders
Product
Problem
Retailers and manufacturers often struggle to locate accurate product information across disparate catalogs, leading to time‑consuming manual searches and errors in ordering or inventory management.
Solution
Prox offers a cloud‑based product search platform that aggregates item data from multiple sources into a single, searchable index. Users can query by product name, description, or SKU and receive instant, standardized results. The service normalizes attributes, de‑duplicates entries, and provides an API for seamless integration with e‑commerce sites, ERP systems, and point‑of‑sale applications. By centralizing product data, Prox reduces lookup time, improves data consistency, and supports faster order fulfillment and inventory decisions.
Target Audience
Primary customers are online retailers, wholesale distributors, and manufacturers who need fast, reliable access to comprehensive product data for their sales and inventory systems.
Features
- Unified search across heterogeneous product catalogs using name, description, or SKU keywords
- Automatic data normalization and de‑duplication to ensure consistent product records
- Real‑time indexing of supplier feeds and inventory updates
- RESTful API and SDKs for easy integration with e‑commerce platforms, ERP, and POS systems
- Role‑based access controls and audit logs for secure multi‑user environments
- Customizable relevance ranking and filter options to tailor search results to specific business needs