Muvik offers a Voice AI platform that automates high‑volume outbound outreach for logistics and sales teams. Its multilingual AI agent initiates calls, recognizes contacts, navigates IVR menus, handles voicemails, and can draft email or chat replies in the user's voice, while also evaluating multi‑leg carrier routes and providing live shipment alerts. The solution streamlines cold calling, carrier negotiations, and quote generation, reducing manual effort and improving response consistency.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses that rely on high-volume outbound outreach—such as cold calling, carrier negotiations, and quote generation—must allocate significant human resources to navigate IVR menus, handle multilingual conversations, manage voicemails, and follow up on leads, leading to slow response times and inconsistent customer experiences.
Solution
Muvik provides a Voice AI platform that automates the entire outbound communication workflow. An AI agent initiates calls in any supported language, recognizes the contact based on prior interactions, and navigates IVR menus to reach the right person. The system detects voicemail, decides when to leave a message, retry, or escalate, and can draft email or chat replies in the user’s voice for inbound requests. Integrated routing logic evaluates multi‑leg shipping options on cost, transit time, and reliability, presenting the optimal choice automatically. The platform also aggregates live shipment summaries, alerts, and documentation, enabling end‑to‑end automation of sales, carrier negotiation, and logistics updates.
Target Audience
Primary customers are logistics providers, freight forwarders, and sales teams that conduct large-scale outbound calling, carrier negotiations, and quote management.
Features
- Multilingual AI calling engine supporting Spanish, Hindi, Portuguese, Arabic, and more
- Contact recognition using historical call and conversation data for personalized outreach
- Automated IVR navigation and voicemail handling with context‑aware decision logic
- Real‑time quote generation and email drafting in the user’s voice for inbound RFQs
- Multi‑leg carrier route comparison optimizing cost, transit time, and reliability
- Mass carrier outreach and negotiation to secure the best rates across all lanes
- Live shipment monitoring with summary alerts and automatic document delivery
- Extensible workflow builder allowing custom automation to be deployed within days