Jiminy
Jiminy converts existing support content—such as setup, pairing, reset, and troubleshooting guides—into animated visual guides and live augmented-reality camera walkthroughs. When a user points their phone at a product, the exact part that needs attention lights up on screen, guiding them through each step visually without requiring an app download. If a customer still needs help, Jiminy provides support agents with a video of the session, a concise analysis of the issue, and a recommended next action, enabling faster, pre-triaged escalations.
- Augmented & Virtual Reality
- Artificial Intelligence
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Customers often struggle to resolve product issues using text-based manuals and help articles, leading to frustration, increased support tickets, and product returns. Support agents also lack context about what customers tried, resulting in slower resolution times and repetitive troubleshooting.
Solution
Jiminy converts existing support content—such as setup, pairing, reset, and troubleshooting guides—into animated visual guides and live augmented-reality camera walkthroughs. When a user points their phone at a product, the exact part that needs attention lights up on screen, guiding them through each step visually without requiring an app download. These guides regenerate automatically when the product changes, ensuring content stays current. If a customer still needs help, Jiminy provides support agents with a video of the session, a concise analysis of the issue, and a recommended next action, enabling faster, pre-triaged escalations.
Target Audience
Primary customers are companies that sell physical consumer products and maintain help centers, including hardware manufacturers, smart home device makers, and appliance brands seeking to reduce support volume and product returns.
Features
- Live camera walkthroughs with AR overlay that highlights the exact component the user must interact with
- Animated visual guides covering setup, pairing, reset, cleaning, and troubleshooting scenarios
- Automatic guide regeneration when product manuals or configurations change
- Pre-triaged escalation bundle for support agents, including session video, issue analysis, and recommended next action
- App-free, browser-based experience accessible from a phone's camera
- AI analysis of guide, image, video, support, and product information via Google AI services
- Integrations with help-desk providers and support ticketing systems