Hatch
Hatch provides an AI communications platform for home service and home improvement businesses, using conversational agents to handle inbound calls, SMS, and email around the clock. The platform's Voice AI answers calls, qualifies leads, and books appointments directly into business calendars, while Journey Builder orchestrates multi-day, multi-channel campaigns with real-time CRM enrollment and removal rules to prevent over-messaging.
- AI Agents
- Artificial Intelligence
- Marketing Technology
- Software Only
Funding
Funding not disclosed
Founders
Founder details are not available yet.
Product
Problem
Service businesses struggle to respond to customer inquiries promptly across multiple channels, especially after hours, leading to missed leads and lost revenue. Manual follow-up on estimates, appointments, and customer re-engagement is time-consuming and often inconsistent, while template-based automation tools lack the ability to have real conversations or adapt to individual customer situations.
Solution
Hatch provides an AI communications platform that uses conversational AI agents to handle inbound calls, SMS, and email interactions 24/7. The platform's Voice AI answers calls naturally, qualifies callers, checks availability, and books appointments directly into the business calendar, while Messaging AI manages ongoing text and email conversations. Journey Builder orchestrates multi-day, multi-channel campaigns across voice, text, and email, with real-time enrollment from CRM data and removal rules that prevent over-messaging. The Knowledge Engine and Command Center let teams train and customize the AI's behavior, and Data Bridge synchronizes two-way with CRMs like ServiceTitan to keep customer data current across every touchpoint.
Target Audience
Primary customers are home service and home improvement businesses, ranging from small and mid-market operations (5-20+ trucks) to enterprise and multi-location companies, including private equity–backed portfolios. The platform is designed for CSRs, managers, and owners who need to handle call volume, follow up on estimates, and manage customer communication at scale.
Features
- Voice AI that answers inbound calls, qualifies leads, and books appointments without an IVR menu or voicemail drop
- Messaging AI for always-on SMS and email conversations with personalized, context-aware replies
- Journey Builder with multi-day, multi-channel campaign sequencing across voice, SMS, and email, including real-time workflow enrollment, behavior-triggered progression, and CRM-based targeting rules
- Removal rules and exit triggers that pull contacts out of campaigns when appointments are booked or statuses change, preventing duplicate messaging and customer fatigue
- Knowledge Engine that allows teams to train and customize AI behavior for specific workflows and brand voice
- Native two-way CRM integrations with ServiceTitan (Gold Partner), LeadPerfection, improveit 360, and AccuLynx, plus Data Bridge for connecting with other systems like HubSpot and Jobber
- Lead source integrations with Yelp, Angi, Google LSA, and Thumbtack for instant response to incoming digital leads
- Command Center dashboard providing centralized task management, AI insights, and performance analytics