Format
Format is an AI-powered customer conversation analysis platform that integrates with tools like Gong, Fireflies, Slack, and Intercom to surface the highest-value insights tailored to each company. The platform generates personalized reports and even compiles key takeaways into an AI-hosted podcast, with insights exportable to any AI tool for further action.
- Data & Analytics
- Artificial Intelligence
- Enterprise Software
- Software Only
- Sales Technology
Funding
Founders
Founder details are not available yet.
Product
Problem
Companies generate vast amounts of customer conversation data across tools like Gong, Fireflies, Slack, and support channels. Manually reviewing these conversations to extract actionable insights is time-consuming, and critical information is often missed or buried, preventing teams from making informed decisions based on what customers actually say.
Solution
Format analyzes customer conversations from integrated tools to surface the highest-value insights tailored to the specific company. The platform deeply understands the business and its context, then produces personalized reports highlighting the most important findings. These insights can be consumed in various formats, including an AI-hosted podcast that compiles key takeaways, and can be exported for use in any AI tool, streamlining the path from raw conversation data to actionable business intelligence.
Target Audience
Customer success, sales, product, and revenue teams at B2B companies that rely on conversation intelligence and support platforms and need a scalable way to distill customer feedback into actionable insights.
Features
- Integrates with Gong, Fireflies, Granola, Slack, Intercom, Zendesk, and HubSpot to centralize conversation data
- Analyzes every customer conversation with context awareness of the company and its specific needs
- Generates personalized insight reports tailored to each organization
- Compiles important insights into an AI-hosted podcast for convenient listening
- Enables export and usage of insights in any AI tool for further analysis or action