Boom offers an AI‑driven research platform that conducts personalized, adaptive interviews through WhatsApp, allowing businesses to upload a CSV of contacts and guiding questions to trigger context‑aware, multilingual conversations. The system automatically extracts sentiment, topics, and quotes, aggregating the results in a dashboard so product, growth, and customer‑success teams can diagnose churn drivers and launch targeted win‑back campaigns without writing code.
Funding
Funding not disclosed
Founders
Product
Problem
Companies that rely on manual surveys or email outreach struggle to capture timely, high‑volume feedback from churned or at‑risk users. Low response rates and the need for engineering resources make it difficult to identify root causes of attrition and to intervene before revenue is lost.
Solution
Boom delivers an AI‑driven research platform that conducts personalized, adaptive interviews over WhatsApp, the channel where users already communicate. By uploading a CSV of target contacts and a set of guiding questions, businesses trigger context‑aware conversations that automatically follow up on user responses. The system translates interactions into more than 50 languages, extracts sentiment, key topics, and representative quotes, and aggregates the data into an analytics dashboard for rapid insight generation. These actionable findings enable product, growth, and customer‑success teams to diagnose churn drivers and execute targeted win‑back campaigns without writing code or managing infrastructure.
Target Audience
The primary customers are product managers, growth marketers, and customer‑success teams at SaaS, subscription, and e‑commerce companies that need scalable, data‑driven insights into user churn and product feedback.
Features
- Adaptive conversational AI that selects follow‑up questions in real time based on each respondent’s answers
- Native integration with WhatsApp for asynchronous, high‑engagement messaging (≈3× higher response rates than email)
- Automated multilingual support with AI‑powered translation across 50+ languages
- Sentiment analysis, topic clustering, and quote extraction applied to every conversation, delivered via a web‑based insights dashboard
- No‑code campaign setup: define research goals, upload a CSV of users, and launch with a few clicks
- Contextual personalization using stored user attributes to tailor question flow for each participant
- Secure, HIPAA‑compatible data handling with end‑to‑end encryption and role‑based access controls