AGO provides an embedded AI support platform that delivers real‑time, context‑aware assistance across in‑app, web, and messaging channels. It integrates with existing data sources and tools via zero‑config connectors, enabling AI agents to answer queries, execute actions like order processing, and continuously improve through analytics and quality tools.
Funding
Funding not disclosed
Founders
Product
Problem
Support teams often struggle with fragmented customer interactions across multiple channels and outdated knowledge bases, leading to slow response times, low satisfaction scores, and high reliance on human agents for routine tasks.
Solution
AGO offers an embedded AI customer support platform that runs directly within a product’s UI, WhatsApp, Messenger, and other channels, providing real‑time, context‑aware assistance. The platform integrates seamlessly with existing business data, APIs, and tools via zero‑config connectors, ensuring agents have up‑to‑date information and can act on live data. Agents can not only answer queries but also execute actions such as processing orders, updating records, and triggering workflows, reducing the need for human escalation. A full suite of quality tools—including conversation review, knowledge gap detection, A/B testing, and prompt engineering—enables continuous improvement of agent performance. Real‑time analytics and dashboards give teams visibility into conversation metrics, trends, and agent effectiveness across all channels.
Target Audience
Primary customers are support teams and customer operations departments in SaaS, e‑commerce, and subscription businesses that need integrated, AI‑driven assistance across web, mobile, and messaging channels.
Features
- In‑app and omnichannel embedding (product UI, WhatsApp, Messenger, email, widget) with access to user session and current page context
- Zero‑config connectors to sync knowledge from Notion, Confluence, Google Drive, Zendesk, Intercom, PDFs, and more, with automatic real‑time updates
- Actionable AI agents that can process orders, issue refunds, update CRM records, and trigger support workflows without human intervention
- Semantic search and smart retrieval across all documentation sources for accurate, context‑relevant answers
- Full visibility via live dashboards showing conversation volume, resolution rates, response times, and satisfaction metrics
- Continuous quality improvement tools: conversation review, knowledge gap detection, A/B testing, prompt engineering, and automatic quality scoring
- Customizable agent behavior with model selection (GPT, Claude, etc.), tool permissions, access controls, and multi‑agent routing
- Usage‑based pricing with unlimited agents and full platform access, including 24/7 multilingual support and GDPR compliance