Urgentis is a coordination platform that helps essential service providers—such as hospitals, municipalities, and public services—match available time slots with patient or citizen demand. It unifies freed-up appointments, waiting lists, and calendars into a single, clear journey, reducing no-shows and time spent at counters. The platform has shown measurable results, including a 34% reduction in left-without-being-seen cases at a hospital emergency department.
Funding
Funding not disclosed
Founders
Product
Problem
Essential service providers, such as hospitals, municipalities, and public agencies, struggle to manage appointment availability, waiting lists, and citizen flow across multiple channels. This leads to inefficiencies like missed appointments, long queues, and a lack of clarity for both staff and the people they serve.
Solution
Urgentis provides a centralized coordination platform that unifies freed-up time slots, waiting lists, and calendars into a single, clear system. For medical practices, it ensures every available slot can find its patient, while for public services, it guides citizens through queues, appointments, and counters in a straightforward journey. The platform integrates with existing workflows and supports secure identification methods like eID and itsme, streamlining operations and improving the overall experience for both staff and end-users.
Target Audience
Primary customers are hospitals, emergency departments, municipalities, CPAS/OCMW, and other essential service providers in the healthcare and public sectors.
Features
- Unified calendar and waiting list management for essential services.
- Clear, guided citizen journey for queues, appointments, and counters.
- Integration with secure identification methods such as eID and itsme.
- Pre-mapped INAMI codes for medical triage, ensuring full coverage.
- Real-time data and analytics to monitor performance and identify bottlenecks.