UrbanPiper provides a cloud‑native integration platform that connects restaurant POS/ERP systems with major food‑delivery aggregators, synchronizing orders, menus, and inventory in real time. The SaaS solution offers a unified order dashboard, automated payment reconciliation, and analytics, enabling multi‑outlet operators to manage online sales without additional hardware or staff.
Funding
$24M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
TGFounders
Product
Problem
Restaurants that sell through multiple food‑delivery aggregators must manually reconcile orders, menus, and inventory across disparate platforms. This fragmented workflow creates order errors, delays, and excessive staff overhead, especially for multi‑outlet operators.
Solution
UrbanPiper delivers a cloud‑native integration layer that links leading delivery channels (e.g., Uber Eats, DoorDash, Grubhub) directly to a restaurant’s existing POS or ERP system. Orders, menu changes, and stock levels are synchronized in real time, eliminating duplicate data entry and reducing order‑processing latency. The platform exposes RESTful APIs and webhooks for seamless two‑way communication, while a centralized web dashboard provides unified order visibility, automated routing, and actionable analytics. By abstracting the integration complexity, UrbanPiper enables restaurants to scale their online presence without adding hardware or expanding staff.
Target Audience
The primary customers are independent restaurants, café chains, and multi‑brand food‑service operators that use a POS system and sell through third‑party delivery platforms.
Features
- API‑driven POS connectors supporting major restaurant POS/ERP solutions, with OAuth‑secured authentication
- Real‑time bidirectional menu and inventory sync, ensuring accurate availability across all aggregators
- Unified order management console with drag‑and‑drop order routing, status tracking, and batch printing support
- Automated payment reconciliation engine that matches aggregator payouts to POS sales records
- Advanced analytics module offering KPI dashboards (order volume, fulfillment time, cancellation rate) and exportable CSV/JSON reports
- 99.99 % SLA uptime backed by auto‑scaling cloud infrastructure and multi‑region failover
- Multi‑store and multi‑brand control panel allowing hierarchical permission management and centralized configuration
- No on‑premise hardware required; the solution runs as a SaaS web application with optional lightweight client devices for receipt printing