UPmedia provides Gaia, an AI‑powered virtual assistant that can be deployed in multiple hardware formats—including interactive kiosks, autonomous robots, tablets, and 360° virtual tour stations—to deliver multilingual, voice‑enabled customer support across indoor, outdoor, and mobile environments. All Gaia devices share a centralized natural‑language processing engine and management dashboard, allowing retailers, museums, airports, and event venues to scale personalized assistance without additional staff.
Funding
Funding not disclosed
Founders
Product
Problem
Many businesses struggle to provide consistent, interactive customer assistance across physical locations, especially when they need to engage users in indoor, outdoor, or mobile contexts without dedicated staff. Traditional static signage or simple touch screens lack conversational AI capabilities, limiting personalization and real-time support.
Solution
Upmedia delivers Gaia, an AI-powered virtual assistant that can be embedded in a range of hardware formats to meet diverse engagement needs. In Kiosk Mode, Gaia runs on a multimedia totem, offering conversational interaction for indoor or outdoor installations. Robot Mode places Gaia inside an autonomous robot that navigates a venue, delivering voice‑guided assistance wherever visitors are located. Tablet Mode provides a portable, hand‑held interface that brings Gaia’s conversational AI to any point of contact. Tour Mode adds an interactive 360° virtual tour, allowing users to explore a location remotely while receiving AI‑driven guidance. All modes share a common natural‑language processing engine and can be managed centrally, enabling businesses to scale personalized assistance without additional staffing.
Target Audience
Primary customers are retail chains, museums, airports, and event venues that need scalable, AI‑driven customer assistance across physical spaces.
Features
- Multilingual conversational AI with voice input and output for natural user interaction
- Kiosk hardware integration supporting indoor and outdoor deployments with touch‑screen and display capabilities
- Autonomous robot platform that maps and navigates venues while maintaining continuous AI dialogue
- Tablet application for on‑the‑go access, synchronizing with other Gaia devices for a unified experience
- 360° interactive virtual tour mode that combines panoramic navigation with AI‑guided information overlays
- Centralized dashboard for content updates, analytics, and remote configuration of all Gaia devices