Keeper offers an AI‑driven chat platform that automates the intake of assistance requests, gathering eligibility information and instantly matching users to government, nonprofit, or community resources. The system also provides real‑time analytics dashboards for agencies to track demand trends, identify resource gaps, and improve service efficiency, while routing complex cases to human staff for personalized support.
Funding
Funding not disclosed
Founders
Product
Problem
Individuals seeking government, nonprofit, or community assistance often face fragmented information, complex eligibility criteria, and limited support outside business hours, leading to wasted benefits and delayed help.
Solution
Keeper provides an AI‑driven chat interface that automates the initial intake of assistance requests, gathering key eligibility details and instantly matching users to appropriate resources. The platform surfaces real‑time analytics for agencies, highlighting unmet needs, resource gaps, and usage patterns to inform outreach and program planning. By handling routine queries, Keeper frees human staff to focus on nuanced, high‑touch interactions, reducing wait times and improving overall service efficiency. All interactions are secured and designed for public‑facing deployment, ensuring accessibility across devices and time zones.
Target Audience
Primary customers are public‑sector social service agencies, nonprofit organizations, and community outreach programs that manage benefit enrollment and crisis assistance.
Features
- Conversational AI chat that triages basic requests, captures eligibility data, and routes complex cases to human agents
- Integrated resource database covering government programs, nonprofit services, and local community offerings
- Real‑time reporting dashboard showing care‑seeker demand trends, resource gaps, and service performance metrics
- Analytics tools for measuring triage rates, agent efficiency, and flow optimization over time
- Secure, privacy‑first architecture compliant with public‑sector data standards
- Multi‑channel deployment (web, mobile) enabling 24/7 access for users