Unwrap uses AI to automatically surface customer feedback trends from various sources, eliminating manual tagging and guesswork. The platform delivers transparent, actionable insights across the organization to help teams proactively address customer issues. This process connects decision-makers directly to the voice of the customer for improved product and service outcomes.
Funding
$16.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Companies struggle to efficiently analyze unstructured customer feedback data from various sources, hindering their ability to identify key insights and make informed product decisions. Manually tagging and sorting feedback is time-consuming and often fails to uncover unanticipated trends.
Solution
Unwrap.ai offers an AI-powered customer intelligence platform that automates the aggregation, analysis, and categorization of unstructured customer feedback. The platform connects to thousands of sources, including surveys, support tickets, calls, and reviews, to provide a centralized view of customer sentiment. Using proprietary AI technology, Unwrap.ai proactively surfaces critical insights and emerging trends, eliminating the need for manual tagging and dashboard creation. This allows product teams, customer experience professionals, and executives to quickly understand customer needs, prioritize product roadmaps, and improve overall customer satisfaction.
Target Audience
Unwrap.ai targets product teams, customer experience professionals, and executives seeking to leverage customer feedback for data-driven decision-making and improved customer satisfaction.
Features
- AI-powered auto-tagging to categorize and prioritize customer feedback
- Customizable dashboards for data visualization and sharing across teams
- Natural language processing (NLP) assistant for querying feedback and extracting specific insights
- Real-time alerts for rapidly trending anomalies and breached thresholds
- Feedback responder tool for direct communication with customers
- API for integrating public, private, and custom feedback sources
- SOC 2 Type II and GDPR compliance for enterprise-grade data protection