UNSAID analyzes sales and customer service calls using AI to detect subtle cues like tone, silence, and hesitation, providing insights beyond just the spoken words. The platform helps teams identify missed objections, engagement levels, and areas for improvement by analyzing these hidden layers of conversation. This allows businesses to transform raw dialogue into strategic learning and improve performance.
Funding
Funding not disclosed
Founders
Product
Problem
Analyzing sales and customer service calls to understand customer sentiment and identify areas for improvement is a time-consuming and often inaccurate process when done manually. Traditional methods fail to capture subtle cues in tone, silence, and hesitation, leading to missed opportunities for objection handling and engagement enhancement. This lack of comprehensive insight hinders effective coaching and strategic decision-making.
Solution
Unsaid offers AI-powered analysis of audio and video recordings to automatically generate personalized call reports and sentiment analysis. The platform detects objections, buying signals, and hesitations by analyzing prosody—speech tone, rhythm, and pace—along with language patterns. This enables businesses to unlock hidden insights from customer interactions, improve communication strategies, and enhance overall customer satisfaction. The solution integrates with existing CRM and video conferencing tools via API, automating meeting follow-ups and improving traceability.
Target Audience
The primary target audience includes consultants, sales teams, customer support teams, and businesses seeking to improve customer satisfaction and operational performance through AI-driven insights from call and video interactions.
Features
- AI-driven sentiment analysis to detect frustration, confusion, and other emotional cues in customer interactions
- Automatic generation of call and video meeting summaries, highlighting key points, decisions, and action items
- DISC behavioral profile detection using voice and text analysis to tailor sales conversations and leadership styles
- Integration with existing CRM and video conferencing tools via API for seamless automation of meeting follow-ups
- Customizable reports providing actionable insights to improve customer service and sales strategies
- Support for multiple languages to cater to a global customer base
- Secure data storage and processing in compliance with GDPR