unPLUG is a digital ordering and guest engagement platform that utilizes AI to enhance restaurant operations by enabling commission-free online sales and personalized customer interactions. The platform addresses the need for streamlined ordering processes and actionable guest insights, helping restaurants increase sales and improve customer loyalty.
Funding
$3M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Restaurants face challenges in managing online orders and personalizing guest interactions, often relying on third-party platforms that charge commissions and limit access to customer data. This can lead to reduced profitability, decreased customer loyalty, and difficulty in adapting to changing guest expectations.
Solution
unPLUG offers a digital ordering and guest engagement platform that helps restaurants increase direct online sales and personalize the guest experience using AI. The platform enables commission-free ordering through a restaurant's website and mobile app, providing flexibility for various fulfillment methods, including pick-up, delivery, drive-thru, and in-person dining. By capturing and analyzing data from every guest interaction, unPLUG provides actionable insights that allow restaurants to make informed decisions, streamline operations, and foster deeper connections with their guests through personalized offers and omnichannel marketing. The platform aims to empower restaurants to meet the demands of today's guests by optimizing digital touchpoints, enabling faster checkout, and reducing ordering friction.
Target Audience
The primary target audience includes restaurants seeking to increase direct online sales, improve guest loyalty, and gain actionable insights into their customer base.
Features
- Commission-free online ordering from restaurant website and mobile app
- Omnichannel order fulfillment (pick-up, delivery, drive-thru, in-person, curbside)
- AI-powered personalized recommendations and guest engagements
- Real-time guest data capture and analysis for actionable insights
- Loyalty program management with discounts, limited-time offers, and promotions
- Omnichannel marketing capabilities (email, text, push notifications)
- Integration with existing restaurant tools, including point-of-sale (POS) systems