Unloket provides an AI‑driven concierge that handles guest inquiries via SMS, WhatsApp and iMessage, centralizing property information into a single knowledge hub. The platform automatically routes requests to the appropriate hotel department and automates up to 90% of routine communications, reducing front‑desk workload for boutique hotels and serviced apartments.
Funding
Funding not disclosed
Founders
Product
Problem
Hospital front desks spend significant time handling repetitive guest inquiries via multiple messaging channels, leading to inconsistent responses, slow turnaround, and operational inefficiencies for boutique hotels and serviced apartments.
Solution
Unloket offers an AI‑driven hospitality concierge that interacts with guests through SMS, WhatsApp, and iMessage without requiring a dedicated app. The system centralizes property information—house rules, amenities, local recommendations—into a single knowledge hub that powers instant, accurate answers. Incoming messages are automatically routed to the appropriate hotel department, such as housekeeping or maintenance, enabling swift action. By automating up to 90% of routine requests, the platform reduces front‑desk workload, standardizes communication, and frees staff to focus on higher‑value guest experiences.
Target Audience
Primary customers are boutique hotels and serviced apartment operators seeking to streamline guest communication and reduce front‑desk labor.
Features
- Multi‑channel support for guest texting via SMS, WhatsApp, and iMessage, eliminating the need for a proprietary app
- AI‑powered knowledge hub that consolidates house rules, amenity details, and local recommendations into a single source of truth
- Smart routing engine that flags and directs requests to the correct hotel department (e.g., housekeeping, maintenance) for immediate handling
- Automated responses for common inquiries, achieving up to 90% reduction in manual guest interactions
- Unified conversational layer that ensures consistent messaging across all guest communications
- Concierge capabilities that can share transfer options, local experiences, and service links to enhance the stay