Uniportal provides an AI‑driven assistant that embeds directly into managed service providers' PSA platforms to automate L1 and L2 ticket handling.
Funding
Funding not disclosed
Founders
Product
Problem
Managed service providers (MSPs) face rising labor costs as ticket volumes increase, with traditional automation relying on fragile scripts or costly RPA solutions that require specialized engineers.
Solution
Uniportal delivers an AI-driven assistant that embeds directly into MSP PSA platforms to automate the handling of L1 and L2 tickets. The assistant connects to existing tools such as ConnectWise, IT Glue, NinjaOne, HaloPSA, and Microsoft Entra ID, allowing tickets to be resolved within minutes through a conversational interface. Granular per‑technician and per‑agent controls let administrators define permissions and workflows, while a human‑in‑the‑loop approval step ensures oversight before actions are executed. By offloading routine ticket work to the AI, MSPs can reduce headcount expenses and free technicians to focus on higher‑value, strategic tasks.
Target Audience
Primary customers are managed service providers that operate PSA systems and need to scale support operations without proportionally increasing staff.
Features
- Native integration with major PSA and IT management platforms (ConnectWise, IT Glue, NinjaOne, HaloPSA, Microsoft Entra ID)
- Conversational chat interface for ticket creation, troubleshooting, and resolution
- Granular role‑based controls for each technician and AI agent
- Human‑in‑the‑loop approval workflow at every automation step
- Automated handling of common L1/L2 tasks such as user offboarding, password resets, and basic diagnostics
- Rapid ticket resolution within minutes, reducing mean time to respond (MTTR)