Unifonic provides a cloud‑based omnichannel platform that unifies SMS, voice, WhatsApp, web chat, and social‑media messaging into a single interface. The solution includes a no‑code visual workflow builder, AI‑driven multilingual chatbots, audience profiling with CRM/E‑commerce integration, and real‑time analytics, supported by over 150 pre‑built SaaS connectors and built‑in compliance features.
Funding
Funding not disclosed
KIFounders
Product
Problem
Businesses that need to engage customers across SMS, voice calls, WhatsApp, web chat, and social‑media messengers often operate fragmented workflows, requiring separate tools, manual routing, and duplicate data entry, which reduces response speed and increases operational cost.
Solution
Unifonic provides an AI‑enabled omnichannel platform that consolidates all major messaging channels into a single, cloud‑based interface. The system lets users design automated customer journeys with a no‑code visual builder (Flow Studio) and deploy AI‑driven chatbots to handle routine inquiries, order tracking, and authentication flows. Integrated audience profiling pulls data from CRM, e‑commerce, and POS systems to enable behavior‑based segmentation and personalized content delivery. Real‑time analytics dashboards surface delivery rates, engagement metrics, and agent performance across channels, while native integrations with over 150 SaaS tools streamline data sync and workflow automation. Built‑in compliance features such as SMS fraud detection, number masking, and two‑factor authentication ensure secure, regulator‑friendly communications.
Target Audience
The platform is aimed at mid‑size to enterprise organizations in retail, finance, healthcare, logistics, and government that require scalable, automated omnichannel customer engagement, as well as contact‑center and IT operations teams seeking to streamline communications workflows.
Features
- Unified messaging hub supporting SMS, voice (including SIP trunking), WhatsApp, Webchat, Facebook Messenger, Instagram, and push notifications
- AI chatbot engine with natural‑language understanding and multilingual support (including Arabic Unicode)
- Flow Studio visual workflow designer for drag‑and‑drop journey creation and template library for common use cases
- Audience module that aggregates customer profiles from CRM, e‑commerce, and POS for 360‑degree segmentation and personalized messaging
- Authentication suite offering OTP, two‑factor authentication, and secure verification workflows
- Campaign manager for multi‑channel outreach with real‑time delivery tracking and A/B testing
- 150+ pre‑built integrations (e.g., Salesforce, HubSpot, Shopify) and open API for custom connectivity
- Centralized analytics suite with KPI dashboards, log monitoring, and scheduled reporting, plus compliance tools such as SMS fraud prevention and data encryption