This company offers a contact center automation platform for the ground transportation industry, providing passenger information and support via IVR, SMS, web, and mobile channels. Their platform helps transit and paratransit operators improve efficiency and reduce operating costs by automating customer interactions.
Funding
Funding not disclosed
Founders
Product
Problem
Ground transportation companies, especially in paratransit and transit sectors, face challenges in efficiently managing passenger communication, leading to increased operational costs and customer service burdens. Traditional methods often require significant manual intervention, resulting in delays and inefficiencies in booking, managing, and communicating trip information.
Solution
Unified Dispatch (UDI) offers a suite of passenger communication solutions designed to automate and streamline interactions for ground transportation providers. Their platform integrates interactive voice response (IVR), SMS texting, and webchat functionalities to enable riders to book trips, receive real-time updates, and manage their accounts without direct agent assistance. By leveraging cloud-based infrastructure and AI-powered chatbots, UDI empowers transportation companies to enhance customer experience, reduce call volumes, and optimize resource allocation. The platform's integration capabilities with existing scheduling and dispatch systems further facilitate seamless data exchange and operational efficiency.
Target Audience
The primary target audience includes public and private ground transportation companies, particularly those in paratransit, non-emergency medical transportation (NEMT), taxi, and transit sectors.
Features
- UniBook Cloud IVR: Cloud-based IVR solution enabling riders to book, cancel, confirm trips, and obtain ETA information.
- UniText SMS: Interactive SMS platform for two-way communication, allowing riders to receive notifications, check ride status, and manage accounts via text.
- UniChat: AI-powered webchat for interactive Q&A sessions, supporting ride booking, cancellations, and communication preference management.
- GroundPoint: Integration module for seamless data exchange between UDI's communication solutions and various scheduling/dispatch systems.
- Trip reminders and arrival notifications via IVR and SMS.
- Integration with Amazon Web Services for cloud infrastructure and AI chatbot capabilities.
- Customizable solutions tailored to specific client needs in paratransit, NEMT, taxi, and transit sectors.