Understood Care
Understood Care provides Medicare-covered patient advocacy services through a dedicated one-to-one advocate model, helping older adults navigate care coordination, insurance disputes, and social services. Each patient is permanently matched with a personal advocate who offers direct phone, email, and text access, with AI tools surfacing local benefits and eligibility information. The service is fully virtual and covered by Medicare Part B, with costs verified before the first session.
- Healthcare Technology
- Digital Health
- Artificial Intelligence
- Software Only
Funding
Raised to date
$500KRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Founder details are not available yet.
Product
Problem
Navigating the healthcare system is overwhelming for many older adults, especially those managing chronic conditions, insurance disputes, and complex care needs. Patients often face fragmented communication with providers, confusing Medicare paperwork, prior authorization denials, and difficulty accessing transportation, housing, or meal support without a dedicated guide.
Solution
Understood Care delivers Medicare-covered patient advocacy services through a one-to-one advocate model. Each patient is matched at intake with a dedicated advocate who provides a personal phone number, email, and text line—eliminating call queues and ensuring continuity of care. Advocates support care coordination, financial assistance with Medicare costs and claims, mobility arrangements, medication management, housing and meal resources, and caregiver connection. The service is AI-supported, with tools that surface local benefits, programs, and eligibility information behind every advocate. All care is delivered virtually via phone and video, and covered by Medicare Part B for most patients, with costs verified before the first session.
Target Audience
Primary users are Medicare beneficiaries—particularly older adults managing chronic conditions, complex care needs, or insurance challenges—as well as their family members and caregivers seeking professional advocacy support.
Features
- Dedicated advocate assigned permanently at intake, with direct personal contact via phone, email, and text—no call center queues
- AI-supported resource matching that surfaces local programs, benefits, and eligibility information in real time
- Seven-day progress updates during active cases and monthly check-ins after case closure
- Coverage for over 32 distinct care services including care coordination, second opinions, medical bill analysis, Medicare/Medicaid application help, diabetes and heart disease support, and stroke recovery
- Fully virtual service delivery via phone and video calls, with no in-person visits required
- Medicare Part B coverage with cost verification before the first session