Unbabel is a Language Operations Platform that utilizes AI-driven translation technology combined with human review to provide businesses with reliable multilingual communication. This solution enables companies to efficiently manage translation workflows, reducing costs and improving quality while ensuring seamless integration with existing applications.
Funding
$91.2M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
+6Founders
Product
Problem
Many businesses struggle to provide consistent, high-quality customer service across multiple languages due to the high costs and complexities of traditional translation methods. Relying solely on human translators can be slow and expensive, while basic machine translation often lacks the nuance and accuracy needed for effective communication. This can lead to customer dissatisfaction, increased operational costs, and missed opportunities for global expansion.
Solution
Unbabel offers a Language Operations (LangOps) platform that combines AI-powered translation with human review to enable businesses to communicate effectively in any language. The platform integrates seamlessly with existing customer service platforms like Zendesk, Salesforce, Intercom, and Freshdesk, allowing agents to provide multilingual support without disrupting their workflows. Unbabel's AI dynamically automates translation where possible and brings in human editors when needed, optimizing for cost, speed, and quality. The platform also provides real-time quality reporting, customization options, and transparency, giving businesses full visibility into translation performance and allowing them to optimize their language operations.
Target Audience
Unbabel is designed for customer-centric organizations, BPOs, and technology vendors that need to provide multilingual customer support and content to a global audience.
Features
- AI-driven translation engine that learns and adapts to a company's unique brand voice
- Seamless integration with leading customer service platforms via plug-and-play integrations and custom APIs
- Hybrid translation approach combining machine translation with human post-editing for optimal quality
- Real-time quality estimation technology to verify translation accuracy and identify areas for improvement
- Customizable workflows to configure translations based on specific business goals, markets, or content types
- Secure and compliant platform with GDPR and CCPA compliance, robust data encryption, and anonymization
- Centralized Language Operations portal for managing translation volume, billing, and operational insights
- Support for multilingual self-service content creation with up to 65% faster rollout times