UIB offers a patented, end-to-end multi-channel conversational AI platform that enables seamless communication between humans and machines across various devices and languages. By providing a unified API and over 70 integrated messaging channels, UIB simplifies the development of chatbots, virtual assistants, and other conversational interfaces, enhancing customer engagement and operational efficiency.
Funding
Funding not disclosed
Founders
Product
Problem
Developing and deploying conversational AI solutions across multiple channels is complex, requiring integration with numerous messaging platforms and managing disparate APIs. This complexity hinders businesses from efficiently engaging customers and streamlining operations through AI-powered communication.
Solution
UIB offers a multi-channel conversational AI platform that simplifies human-to-machine communication. The platform provides a unified API, UnificationEngine, which integrates with over 50 messaging channels, enabling businesses to build and deploy chatbots, virtual assistants, and other conversational interfaces. UIB's Unified AI platform is NLP-agnostic and provides a framework for content management and conversation analysis in multiple languages and media. The H2X Exchange marketplace facilitates connections with cloud connectors, RPA, and IoT integrations, creating 360° interactions across all conversational user interfaces.
Target Audience
UIB targets enterprises across various industries, including airlines, banking, e-commerce, financial services, healthcare, and retail, seeking to enhance customer engagement and operational efficiency through AI-powered communication.
Features
- UnificationEngine: Omnichannel Messaging Service Platform (MSP) providing access to communication services via a single, unified API.
- Unified AI: NLP-agnostic, white-label conversational AI chatbot builder, virtual assistant designer, broadcast management, and live-agent chat solution.
- H2X Exchange: Marketplace for cloud connectors, RPA, and IoT integrations.
- Support for 50+ messaging platforms including WhatsApp Business Platform, Facebook Messenger, and Telegram.
- AI-native and API-first design.
- Scalable platform designed to handle a high volume of interactions.