txted.ai offers a holistic agentic commerce platform that lets businesses conduct sales and customer interactions through SMS, WhatsApp, and voice channels. The solution combines AI‑driven agents with omnichannel messaging to automate order taking, payment processing, and support, enabling merchants to reach customers wherever they communicate. It supports seamless integration with existing CRM and e‑commerce systems for end‑to‑end workflow automation.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses often struggle to manage sales, support, and marketing interactions across separate SMS, WhatsApp, and voice systems, leading to fragmented customer experiences and inefficient workflows.
Solution
Txted.ai provides a unified agentic commerce platform that consolidates messaging and voice channels into a single interface. The platform enables companies to design and automate end‑to‑end transaction flows, from product discovery to payment confirmation, using drag‑and‑drop workflow tools. Integrated AI agents handle routine inquiries, qualify leads, and process orders while preserving a consistent brand voice across all channels. Real‑time analytics and reporting give businesses visibility into conversion metrics and customer sentiment, allowing continuous optimization of communication strategies. The solution also offers API connectors for existing CRM, ERP, and payment systems, ensuring seamless data synchronization.
Target Audience
Primary customers are e‑commerce retailers, service providers, and mid‑size enterprises that need to engage customers through SMS, WhatsApp, or voice while automating commerce and support processes.
Features
- Multi‑channel support for SMS, WhatsApp, and voice calls within one dashboard
- Visual workflow builder for automating sales, support, and marketing sequences
- AI‑driven conversational agents that can qualify leads, process orders, and handle FAQs
- Built‑in payment integration enabling secure transactions directly through messaging or voice
- Real‑time analytics and KPI tracking for conversion rates, response times, and channel performance
- API and webhook integrations with major CRM, ERP, and e‑commerce platforms
- Role‑based access controls and audit logs for compliance and team collaboration