Twixor provides a white‑label CPaaS that unifies messaging, voice, and email across channels such as WhatsApp, SMS, RCS, and WebRTC. Its low‑code journey builder and agentic AI enable businesses to design and run automated, multi‑step conversational workflows without coding, while supporting AI‑to‑human handoff and real‑time analytics. The platform delivers scalable, compliant CX automation for enterprises in banking, telecom, insurance, healthcare, logistics and retail.
Funding
$2.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
STFounders
Product
Problem
Enterprises across banking, telecom, insurance, healthcare, logistics and commerce struggle with fragmented customer‑touch channels, manual handling of repetitive inquiries, and the high cost of scaling support operations. Existing solutions often require extensive coding, separate infrastructure for each channel, and provide limited automation of complex workflows, leading to delayed responses and inefficient CX.
Solution
Twixor delivers an Agentic AI‑powered Communications Platform as a Service (CPaaS) that unifies omnichannel messaging, voice, and AI‑driven process automation on a single, fully white‑labelable stack. Its low‑code journey builder lets business users design end‑to‑end conversational flows without writing code, while autonomous AI agents proactively resolve routine requests and trigger complex actions. Integrated rich‑card rendering, hybrid chat with seamless AI‑to‑human handoff, and multilingual voice intelligence ensure consistent, personalized experiences across WhatsApp, SMS, RCS, email, WebRTC and more. Real‑time analytics, compliance‑first data handling, and built‑in billing modules enable enterprises to scale interactions, reduce operational spend, and drive measurable CX improvements.
Target Audience
Primary customers are mid‑size to large enterprises in banking, telecom, insurance, healthcare, logistics and retail that need scalable, automated CX across multiple channels, as well as system integrators, ISVs and telecom aggregators seeking a white‑label CPaaS solution.
Features
- Agentic AI autonomous agents that learn from interactions and execute multi‑step workflows without human intervention.
- No‑code omnichannel journey builder with drag‑and‑drop nodes, variable mapping, and API connectors for rapid deployment.
- Unified messaging across WhatsApp, SMS, RCS, Google Business Messaging, voice (IVR/IVR‑plus‑AI), email and WebRTC, all managed from a single console.
- Hybrid chat architecture that blends AI responses with live‑agent escalation, complete with on‑screen suggestions and context memory.
- Dynamic Rich Cards and multimedia templates for intent‑driven, visually rich interactions.
- Voice Intelligence stack featuring multilingual speech‑to‑text, DTMF routing, batch outbound calling, and emotion detection.
- Full white‑label, multi‑tenant platform allowing partners to brand the solution as their own CPaaS offering.
- Built‑in analytics dashboard, campaign automation, and real‑time billing module with tiered usage tracking.
- GDPR, SOC 2 and regional data residency controls for enterprise‑grade security and compliance.