Provides an AI-powered customer support platform that integrates with SaaS applications and tools like Outlook, enabling instant issue resolution through API-driven actions and session memory for faster follow-ups. By leveraging private data sources and a built-in knowledge base, it reduces customer response times by over 50% while delivering accurate, citation-backed answers to users and support agents 24/7.
Funding
$650K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many companies struggle to provide instant and accurate customer support, leading to delayed response times and frustrated customers. Support agents often spend excessive time searching for information across disparate systems, hindering productivity.
Solution
Twig offers an AI-powered customer support platform that integrates with existing SaaS applications and tools, enabling instant issue resolution for both end-users and support agents. The platform leverages private data sources and a built-in knowledge base to deliver accurate, citation-backed answers 24/7. By converting user requests into API calls, Twig can take actions such as fetching user-specific information or initiating workflows. Session memory ensures faster follow-ups, while customizable templates allow for personalized responses at scale.
Target Audience
Twig is designed for customer experience teams, support agents, and CX leaders within SaaS companies seeking to improve response times and agent productivity.
Features
- AI Agents can be embedded directly within SaaS applications.
- Session memory retains context across interactions for quicker follow-ups.
- Native plugins for Outlook, Gmail, Zendesk, and HelpScout.
- AI-powered API calling to fetch user data and automate actions.
- Built-in knowledge base for creating templated responses and macros.
- Synthetic Q&A generator that creates new content from existing support tickets and documentation.
- Customizable AI tone and style preferences.
- Detailed analytics dashboard for monitoring usage and identifying areas for improvement.