Twig provides Care Management as a Service, extending payor teams with remote nurses supported by proprietary AI and CRM technology. This turnkey solution optimizes member engagement across activation, post-acute recovery, and chronic care management through continuous digital collaboration. The service aims to increase patient engagement, improve health outcomes, and enhance payor quality ratings.
Funding
Funding not disclosed
Founders
Product
Problem
Traditional care management programs often struggle with low patient engagement and inefficient workflows, leading to suboptimal health outcomes and increased hospitalizations. These programs frequently rely on discrete touchpoints and lack continuous collaboration, hindering the development of strong patient-provider relationships.
Solution
Twig Health offers an AI-guided, digital-first care management service that enhances patient engagement and optimizes care delivery through a remote nursing team and a proprietary CRM platform. The platform leverages AI and machine learning to provide actionable insights and automate administrative tasks, enabling nurses to focus on building relationships and delivering personalized care. By transitioning care management to a continuous collaboration model, Twig Health aims to improve health outcomes, reduce unplanned hospitalizations, and increase patient satisfaction. The service acts as an extension of existing care management teams, providing front-line digital care with a personal touch.
Target Audience
Twig Health primarily targets payers and healthcare providers seeking to optimize their care management programs, improve patient engagement, and reduce hospitalizations.
Features
- Remote nursing team providing digital-first care via SMS texting and calls
- Proprietary CRM platform built on Azure Cloud for member digital engagement and administrative command & control
- AI and machine learning engine providing actionable insights, efficiency, optimization, and reporting
- Digital-first onboarding and relationship-building
- Automated reminders, follow-ups, and interventions
- White-label CRM platform for seamless integration with existing systems