Turny offers an integrated returns and exchanges portal for e-commerce businesses to streamline post-purchase customer experiences. The platform automates reverse logistics, provides flexible resolution options like exchanges and store credit, and offers analytics to reduce refund rates.
Funding
Funding not disclosed
Founders
Product
Problem
E-commerce businesses face challenges in managing customer returns and exchanges, leading to decreased customer satisfaction and lost revenue opportunities. Inefficient return processes consume valuable operational resources and can result in higher refund rates than desired.
Solution
Turny provides an integrated returns and exchanges portal designed to enhance the post-purchase customer experience for online retailers. The platform offers customers flexible return options, including exchanges for variants, store credit, or refunds, all managed through a branded, embedded interface. By automating the generation of shipping labels and integrating with various logistics providers, Turny streamlines the reverse logistics workflow. This automation reduces manual effort, minimizes operational costs, and provides actionable insights into return reasons to help businesses optimize product offerings and reduce refund rates.
Target Audience
Turny targets online retailers and e-commerce businesses seeking to optimize their reverse logistics operations and improve customer retention through a streamlined returns process.
Features
- Customizable, white-labeled returns portal that can be embedded directly into an e-commerce store's website.
- Automated generation of shipping labels through integrations with carriers like Shippo, ShipHero, and New Zealand Post.
- Support for multiple return resolution options: product exchanges (including variant selection), store credit, and refunds.
- Rule-based automation for applying return policies and automatically approving or rejecting requests based on predefined criteria.
- Customer behavior analytics to identify trends in return reasons and incentivize exchanges or store credit over refunds.
- QR code generation for customer drop-offs at designated physical locations, simplifying the return shipment process.
- Integration with Shopify for seamless order data synchronization and return management.