Tunnel provides a cloud-based platform that enables organizations to collect and manage user feedback on web applications through a simple code integration. By offering tools for direct comments, screenshots, and issue tracking, Tunnel enhances the feedback process, allowing teams to resolve bugs efficiently and improve product quality.
Funding
$130K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many software development teams struggle to efficiently collect, organize, and resolve user feedback on web applications, leading to delayed bug fixes and reduced product quality. Existing feedback mechanisms often lack context, require extensive manual effort, and are disconnected from development workflows.
Solution
Tunnel is a cloud-based platform that streamlines user feedback collection and management for web applications. By embedding a simple code snippet, organizations can empower users to submit in-app comments, annotated screenshots, and detailed issue reports directly from the application interface. Tunnel provides built-in tools for issue tracking, contextual debugging, and workflow automation, enabling development teams to resolve bugs faster and improve product quality. The platform integrates with popular development tools like Slack, Teams, Jira, and Linear to create a seamless feedback loop.
Target Audience
Tunnel is designed for software development teams, product managers, and QA engineers who need a streamlined solution for collecting, organizing, and resolving user feedback on web applications.
Features
- In-app feedback toolbar embeddable with a single line of code in React, Next.js, and other frameworks
- Direct commenting on website elements with visual annotations
- Screenshot capture with drag-and-drop selection for precise context
- Integrated issue tracking with status updates and resolution workflows
- Automatic capture of console logs, network logs, browser information, device details, and Git metadata for comprehensive debugging
- Two-way thread synchronization with Slack and Teams for real-time collaboration
- Integration with Jira and Linear for automated issue creation and progress tracking
- Linked pull requests to track resolved comments and code changes