Verbal is an AI‑powered compliance auditing platform that automatically captures and analyzes every patient interaction—calls, chats, video visits, and clinical notes—across human and AI agents. It scores each encounter against internal protocols and external standards (e.g., TJC, CHAI, URAC), delivering real‑time alerts and retrospective analytics to improve adherence and cut audit costs. The solution integrates with existing telehealth, call‑center, and EHR systems such as Zoom, Epic, Athena, and Five9 for continuous, always‑on oversight.
Funding
$25K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
HAFounders
Product
Problem
Healthcare organizations struggle to monitor and ensure compliance across the vast majority of patient interactions—whether in-person visits, telemedicine calls, clinical notes, or AI-driven chat and voice agents—because manual audits are costly, time‑consuming, and cover only a small fraction of encounters.
Solution
Verbal provides an AI‑powered compliance auditing platform that automatically captures and analyzes every patient interaction across all communication channels. The system scores each call, chat, or note against internal best‑practice protocols and external standards such as TJC, CHAI, and URAC, delivering real‑time alerts and retrospective reports. By integrating with existing communication and EHR systems like Zoom, Epic, Athena, and Five9, Verbal operates continuously without disrupting workflows. The platform’s analytics identify gaps, enable targeted coaching, and generate actionable insights to improve adherence and reduce audit costs. Organizations can thus achieve comprehensive, always‑on oversight of care quality and regulatory compliance.
Target Audience
Primary customers are hospitals, health systems, and large clinic networks, as well as telehealth providers and call‑center operations that need continuous compliance monitoring of patient interactions.
Features
- AI-driven transcription and natural‑language processing that audits in‑person, video, phone, and digital interactions for protocol adherence
- Real‑time compliance scoring with instant alerts when deviations from standards are detected
- Retrospective analytics dashboard that tracks adherence trends, identifies training needs, and supports quality improvement initiatives
- Seamless integration via APIs with major telehealth, call‑center, and EHR platforms (e.g., Zoom, Epic, Athena, Five9)
- Support for both human and AI agents, ensuring consistent oversight across mixed‑mode care delivery
- Configurable rule engine allowing organizations to map internal best practices and external regulatory frameworks