CEO
Mimir
Mimir is an AI‑driven support agent for fast‑growing e‑commerce brands that automatically resolves up to 90% of repetitive tickets across email, live chat, Instagram, WhatsApp, and Facebook Messenger. By interpreting queries, retrieving order data, and preserving context across channels, it reduces manual workload and support costs while only charging for successful outcomes.
- Artificial Intelligence
- AI Agents
- Commerce & Shopping
- Enterprise Software
- Software Only
Updated 3 months ago
Funding
Raised to date
$600KRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
across 1 round
SC
$600K · Pre-Seed
Announced Jun 2026 · from article date
Disclosed cumulative: $600K
RoundDateAmountValuationInvestors
Founders
Product
Problem
E‑commerce businesses face rapidly increasing customer support volumes as sales grow, with repetitive inquiries about order status, returns, delivery times, and product details consuming agent time and inflating costs. Managing multiple communication channels (email, chat, Instagram, WhatsApp, Facebook) often leads to fragmented context, duplicated effort, and slower response times.
Solution
Mimir provides an AI-driven support agent that automatically handles up to 90 % of incoming tickets across email, live chat, and social media platforms. The system interprets customer queries, retrieves order information, and delivers accurate responses without human intervention, effectively eliminating repetitive manual work. By centralizing interactions and preserving context, Mimir reduces the need for additional support staff as order volume scales, helping e‑commerce teams maintain profit margins while delivering consistent service. The solution integrates with existing support tools and channels, allowing brands to deploy automation quickly and only pay for outcomes that meet performance expectations.
Target Audience
Primary customers are fast‑growing e‑commerce brands and online retailers that manage high volumes of repetitive customer support requests across multiple digital channels.
Features
- AI-powered natural‑language understanding to resolve common inquiries such as order status, returns, and delivery estimates
- Seamless multi‑channel support covering email, live chat, Instagram, WhatsApp, and Facebook Messenger
- Real‑time context preservation across channels to avoid duplicated customer information
- Automated ticket triage that escalates only complex issues to human agents
- Scalable architecture that handles increasing ticket volume without additional staffing
- Performance‑based pricing model (“only pay if it works”) to align costs with results