Iceberg
Iceberg provides a customer experience intelligence platform for multi-location businesses, continuously scanning the web and integrating with existing booking, EHR, CRM, and survey systems to aggregate all feedback signals. The platform identifies specific process failures at individual sites and captures unstructured interactions like front-desk phone calls and walk-in abandonment that no existing system records. This enables managers to trace off-the-record feedback to root causes and implement fixes before issues spread across the organization.
- Data & Analytics
- Artificial Intelligence
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Businesses with multiple locations struggle to identify and address customer experience issues because feedback is scattered across online review sites, internal systems, and informal interactions that are never recorded. This fragmentation delays response times and prevents management from pinpointing which processes need to change and at which specific sites, allowing problems to spread before they are contained.
Solution
Iceberg continuously scans the entire web in real-time for all traces of customer feedback and combines this with data from a company's existing booking, EHR, CRM, and survey tools. The platform reads signals across every location and transforms them into data-driven decisions about what to change in the process and where. Iceberg also captures unstructured feedback such as front-desk phone calls and walk-ins who leave without booking, information that no existing system records. By tracing these off-the-record signals to their root cause, the platform gives managers ownership of fixes before issues spread across the organization.
Target Audience
Multi-location businesses in service industries with existing booking, EHR, or CRM infrastructure, particularly healthcare providers and customer-facing service chains that need to manage reputation and operational quality across sites.
Features
- Real-time web scanning technology that aggregates all publicly available feedback signals from across the internet
- Integration with existing business systems including booking platforms, EHRs, CRMs, and survey tools
- Cross-location analytics that identify specific process failures and pinpoint where they occur
- Proprietary capture capability for unstructured interactions like front-desk calls and walk-in abandonment
- Root-cause tracing that connects off-the-record feedback to the underlying operational issue