Harlow
Harlow provides a wearable lapel badge and hosted platform that lets hotel staff convert spoken instructions into completed work across the property management, messaging, and operational systems a hotel already runs. The badge's microphone is off by default and records only while pressed, and computer use agents operate existing software screens just like staff, with no rip-and-replace required. The platform synthesizes guest history and PMS data to brief arrivals, and drafts guest responses in 42 languages across WhatsApp, Email, and Teams.
- Hospitality & Travel Technology
- AI Agents
- Artificial Intelligence
- Hardware
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Hotel staff juggle multiple disconnected systems—property management, messaging, housekeeping, and point-of-sale tools—forcing them to switch between screens and manually re-enter information. This fragmented workflow slows guest response times, increases errors, and prevents staff from delivering personalized, proactive service.
Solution
Harlow provides a wearable badge and hosted platform that lets hotel staff convert spoken instructions into completed work across the systems a property already runs. Staff press the badge intentionally and speak; Harlow's computer use agents then operate the same screens, forms, and buttons the team already uses, updating reservations, approving late checkouts, pulling guest folios, and routing tasks to the right department. The platform synthesizes guest history, preferences, and PMS data in seconds to brief every arrival and recognize VIPs, and it drafts and sends guest responses across WhatsApp, Email, and Teams in 42 languages, calibrated to each property's tone with staff approval controls. A single command center connects Housekeeping, Engineering, F&B, and Concierge through native integrations with Opera, Mews, and Cloudbeds, with no rip-and-replace required.
Target Audience
Primary customers are hotels and hospitality properties—from individual hotels to multi-brand portfolios—including front-desk, housekeeping, engineering, F&B, and concierge teams that want to streamline operations without overhauling their existing technology stack.
Features
- Wearable lapel badge with voice capture (microphone is off by default and records only while pressed), designed to sit naturally on uniforms and tuxedos
- Computer use agents that operate existing software screens, forms, and buttons just like staff, including legacy front-desk and back-of-house systems
- AI-powered guest arrival briefings that synthesize guest history, preferences, and PMS data to flag VIPs and pre-empt needs
- Drafts and sends guest responses across WhatsApp, Email, and Teams, translated into 42 languages with property-specific tone calibration and human approval controls
- Unified command center covering PMS (Opera, Mews, Cloudbeds, Protel, Apaleo, OpenHotel), GDS/reservations (Amadeus, Booking.com), mail and calendar (Gmail, Outlook, Google Calendar), ops/internal (Slack, Teams), guest messaging (WhatsApp, iMessage), and POS/F&B with folio routing and allergy flags
- Manager dashboard showing every badge's battery level, utterance volume, delivery-by-system metrics, and staff on/off status
- OAuth tokens and scoped API keys for secure integrations; deployed in under an hour without replacing existing systems
- Data encrypted in transit (TLS 1.3) and at rest (AES-256), hosted in the EU, GDPR compliant by design, ISO 27001 compliant