Equipped provides outsourced IT operations for SMBs, combining AI‑driven automation with human support delivered via Slack, Teams, or email. The platform automates device procurement, configuration, lifecycle management, and role‑based access provisioning across SaaS tools, while offering a unified asset inventory and SOC‑2 aligned compliance monitoring under a per‑employee subscription.
Funding
Funding not disclosed
Founders
Product
Problem
Small and medium-sized businesses often lack a dedicated IT department, causing prolonged downtime when employees encounter device or access issues, and creating security gaps during onboarding and offboarding. Manual provisioning, asset tracking, and compliance checks add administrative overhead that diverts focus from core business activities.
Solution
Equipped delivers outsourced IT operations that blend human expertise with AI-driven automation. Employees receive instant support through Slack or Teams, where routine tickets are resolved automatically while complex problems are escalated to specialists. The platform automates the full device lifecycle—procurement, configuration, shipping, retrieval, and secure disposal—eliminating spreadsheet‑based asset management. Integrated role‑based provisioning and de‑provisioning synchronize access across SaaS applications (e.g., Google Workspace, Okta) to ensure consistent security posture. AI continuously learns from each interaction, improving response times and reducing manual effort over time. All services are offered under a single, predictable per‑employee monthly fee, removing surprise invoices and enabling scalable IT coverage for growing teams.
Target Audience
Equipped targets SMBs (typically 10–200 employees) and operational leaders who need comprehensive IT support, device management, and compliance without hiring a full‑time IT staff.
Features
- AI‑augmented, ticket‑less support accessible via Slack, Microsoft Teams, or email, with human escalation for non‑routine issues
- Automated device provisioning, configuration, and shipment from Apple‑authorized resellers, plus remote retrieval and secure data wipe on offboarding
- Unified asset inventory dashboard with real‑time hardware and software tracking, free for all accounts
- Role‑based access management that syncs user permissions across integrated SaaS tools (Google Workspace, Okta, 1Password, etc.)
- SOC 2‑aligned compliance monitoring and reporting to support audit requirements
- Machine‑learning knowledge base that captures resolutions, identifies patterns, and drives continuous process automation
- API connectors for seamless integration with existing ITSM and identity platforms
- Predictable per‑employee subscription model with optional hardware leasing or purchase options